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Clerisy Press :: Contact Us

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Terms & Conditions

Keen Communications Web Site terms, conditions and notices agreement between user and Keen Communications (Clerisy Press and Menasha Ridge Press) Shop.ClerisyPress.com MenashaRidge.com ClerisyPress.com Trekalong.com KeenIsGreen.com This Web site (which shall include all information, software, products, and services available from the Web site or offered as part of or in conjunction with this Web site) is offered to you, the user, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices. PERSONAL AND NONCOMMERCIAL USE LIMITATION This Web site is for your personal and noncommercial use. Except as otherwise expressly provided, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from or available as part of or in conjunction with this Web site. NO UNLAWFUL OR PROHIBITED USE As a condition of your use of this Web site, you warrant to Keen Communications that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. SOFTWARE AVAILABLE ON THIS WEB SITE Any software that is made available to download from this Web site (“Software”) is the copyrighted work of Keen Communications and/or its suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a license agreement, Keen Communications hereby grants to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this Web site in accordance with these terms and conditions, and for no other purpose. Please note that all Software, including without limitation all HTML code and Active X controls contained in this Web site, is owned by Keen Communications and/or its suppliers and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Without limiting the foregoing, copying, or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. The software is warranted, if at all, only according to the terms of the license agreement. You acknowledge that the Software, and any accompanying documentation and/or technical information, is subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions. LINKS TO THIRD PARTY SITES This Web site may contain hyperlinks to Web sites operated by parties other than Keen Communications. Such hyperlinks are provided for your reference only. Keen Communications does not control such Web sites and is not responsible for their contents. Keen Communications’ inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. USE OF INFORMATION Keen Communications and/or its affiliates may gather, process, and use the information which you provide directly (e.g., name, physical address, e-mail address), as well as information regarding the manner in which you use this Web site. From time to time, Keen Communications may allow others to offer products and services to you. If you wish to discontinue receiving such offers, you may notify Keen Communications by sending e-mail to menasharidge.com. In order to permit us to make this change, you must include your e-mail name and first and last name in the text of your message. SERVICE CONTACT Contact info@menasharidge.com with questions or problems with this Web site. COPYRIGHT AND TRADEMARK NOTICES: All contents of this Web site are: Copyright © 2007 Keen Communications and/or its suppliers. All rights reserved. MODIFICATION OF THESE TERMS AND CONDITIONS Keen Communications reserves the right to change the terms, conditions, and notices under which this Web site is offered. LIABILITY DISCLAIMER The information, software, products, and services published on this Web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Keen Communications and/or its respective suppliers may make improvements and/or changes in this Web site at any time. Keen Communications and/or its respective suppliers make no representations about the suitability of the information, software, products, and services contained on this Web site for any purpose. All such information, software, products, and services are provided “as is” without warranty of any kind. Keen Communications and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, product title, and non-infringement. In no event shall Keen Communications and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this Web site or with the delay or inability to use this Web site, or for any information, software, products, and services obtained through this Web site, or otherwise arising out of the use of this Web site, whether based on contract, tort, strict liability, or otherwise, even if Keen Communications or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. GENERAL This agreement is governed by the laws of the State of Alabama, U.S.A. You hereby consent to the exclusive jurisdiction and venue of courts in Montgomery, Alabama, U.S.A. in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Keen Communications as a result of this agreement or use of this Web site. Keen Communications’ performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Keen Communications’ right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by Keen Communications with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement constitutes the entire agreement between the user and Keen Communications with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Keen Communications with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data that may be used herein are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved. TERMS OF USE Welcome to the Keen Communications family of Web sites, including shop.clerisypress.com, clerisypress.com, menasharidge.com, trekalong.com, keenisgreen.com (collectively, the “Site”), sites owned and operated by Keen Communications. As you have no doubt experienced with virtually all Web sites, your use of these sites is subject to certain terms and conditions of use (“Terms of Use”) set forth below. These terms of use are subject to change without notice. Please read these terms of use carefully before using these sites. They may seem technical and legalistic, but they are important. By using these sites, you agree to be bound by these terms of use. If you do not agree to these terms of use, please do not use the sites or any of the services provided on the sites. Thank you. SITE USE The materials and services provided on the Site are directed to adults for personal, non-commercial use only. You may not modify, copy, reformat, distribute, transmit, license, publish, create derivative works, or sell any content or service provided on this Site. Children under the age of 13 may use this Site only with the supervision of a parent or guardian. All visitors to the Site are subject to basic rules of conduct while using and accessing the services provided on the Site. By using and accessing this Site you agree to: Refrain from violating applicable federal, state, and international laws; Refrain from using the services provided on the Site to send unsolicited e-mails, bulk mail, spam, or other materials to users of the Site or any third party; Refrain from using the services provided on the Site to harass, threaten, stalk, or abuse users of the Site; Refrain from using the services provided on the Site to harm minors; Refrain from posting content on the Site that is obscene, vulgar, harmful, or offensive in nature or posting any content that is gratuitously violent, explicitly sexual, defamatory, libelous, or violates the copyright, trademark, patent, or other intellectual property rights of any third party; Refrain from interfering with others’ use of the Site; Refrain from using the services provided on the Site to invade the privacy of others, or to collect and use an individual’s personal and private information or to gain or attempt to gain unauthorized access to other computer systems via the Site; and Refrain from using the services to create a false identity or to impersonate another person. Keen Communications reserves the right to prohibit conduct, communication, or Content that it deems in its sole discretion to be harmful to individual Users, Keen Communications, and its affiliates or any third party, or to violate any applicable law. Notwithstanding the foregoing, Keen Communications cannot ensure prompt removal of questionable Content after online posting. Accordingly, Keen Communications shall not assume liability for any action or inaction with respect to conduct, communication, or Content posted on the Site by third parties. These rules are only the minimum level of conduct that we expect at our Site. We also ask that you use common sense and be considerate towards other users. We reserve the right, at our discretion, to suspend or terminate your right to use the services provided on the Site, if you violate any of the aforementioned rules of conduct or engage in other offensive conduct. PASSWORD SECURITY Users are responsible for keeping their shop.clerisypress.com account password confidential and restricting access to such account. Users acknowledge that they have full responsibility for all shop.clerisypress.com account activity. COPYRIGHTS, TRADEMARKS AND OTHER INTELLECTUAL PROPERTY All material and content contained on this Site, including but not limited to text, graphics, images, logos, articles, videos, animations, audio and digital clips, photographs, illustrations, icons, and the compilation of all content on this Site, are the property of Keen Communications and are protected by United States and international laws. All trademarks, service marks, and trade names are proprietary to Keen Communications. No material from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download material available on this Site for your personal, noncommercial use only, provided that (i) you keep intact all copyright notices, trademark legends, author attributions, and other proprietary notices, (ii) you make no modifications to the materials, (iii) you do not download quantities of materials to a database that can be used to avoid future downloads from this Site. Except as may be permitted by law, you are required to obtain permission from the copyright owner before reusing any copyrighted material on this Site. You acknowledge that you do not acquire any ownership rights by downloading material from this Site. In the event you download software from this Site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by Keen Communications or third party licensors for your personal, noncommercial use only. We do not transfer title to the Software to you. You own the medium on which the Software is recorded, but we (or third party licensors) retain full and complete title to the Software and all intellectual property rights therein. You may not redistribute, sell, de-compile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form. Except for allowing individuals to use this Site for personal, noncommercial use explained above, users are not granted a license or any other rights from Keen Communications, including the intellectual property rights or other proprietary rights of Keen Communications or third parties. PRESS RELEASES Notwithstanding the above, you may download as many copies of the Press Releases posted on the Site as you wish. You are granted a non-exclusive, non-transferable, royalty-free license to download, reformat, reproduce, distribute, and display the Press Releases solely for the purpose of describing Keen Communications or the works of Keen Communications. You agree not to make use of the materials in any disparaging, offensive, or inappropriate manner. You agree not to prepare derivative works of the Press Releases. When you use any of our Press Releases you agree to credit us by including the following: “Used with permission from Keen Communications.” COPYRIGHT INFRINGEMENT If you believe a work on the Site constitutes infringement of your copyright or other intellectual property rights, please provide our Designated Agent with a written communication containing the following information: - evidence of your authorization to act on behalf of the owner of the copyrighted work; -a description of the copyrighted work that you claim has been infringed; -a description of where the alleged infringing material is located on the Site; -your address, telephone number, and e-mail address; -a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; -a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and -your physical or electronic signature. Keen Communications’ Designated Agent for notice of claims of copyright infringement can be reached as follows: Russell Helms Keen Communications 2204 First Avenue South, Suite 102 Birmingham, AL 35233 (205) 322-0439 rhelms@menasharidge.com PRIVACY Please review our Privacy Policy, which governs the use of personal and identifying information on the Site. MODIFICATIONS Keen Communications may modify these Terms of Use or any of the policies or guidelines governing the Site, at any time and in its sole discretion, by posting the modified Terms of Use or other policies and guidelines on the Site. The modifications shall be effective upon such posting (unless some other date is specified in the posting, in which case that date shall be deemed the effective date for the modifications). You agree to review these Terms of Use periodically so that you are aware of any modifications. Your use of the Site indicates your full acceptance of the Terms of Use in their then-current form each time you use the Site. You agree that the notice provisions provided in these Terms of Use are reasonable. You may not modify these Terms of Use or any of the policies or guidelines governing the Site without Keen Communications’ express prior written consent. THIRD PARTY SITES Users may gain access to third party sites on the Internet from the Site through hypertext or other computer links. Such third party Sites are not within the supervision or control of Keen Communications and we do not make any representations or warranties whatsoever about any third party site that is linked to this Site. A link to a third party site from this Site does not constitute an endorsement of the products or services offered on such third party site. APPLICABLE LAW Any disputes arising out of or relating to these Terms of Use or use of the Site shall be resolved in accordance with the laws of the State of Alabama, without regard to its conflict of law rules. Any disputes, actions, or proceedings relating to these Terms of Use or your access to or use of the Site must be brought in the federal or state courts in the State of Alabama, and you irrevocably consent to the exclusive jurisdiction and venue of such courts. Keen Communications makes no claim that the Site may be lawfully viewed or that content may be downloaded outside of the United States. Access to the content may not be legal by certain persons or in certain countries. If you access the Site from outside the United States, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction. INDEMNITY You agree to indemnify, defend, and hold harmless Keen Communications from and against any and all suits, losses, claims, demands, liabilities, damages, costs, and expenses (including reasonable legal fees and expenses) arising from or relating to (i) your use of the Site and/or any material or content you submit, download, post, or transmit through the Site; (ii) your breach of these Terms of Use or any representation, warranty, or covenant made by you herein; or (iii) your violation of any applicable law, statute, ordinance, regulation, or any third party’s rights, including but not limited to, copyright infringement, harm to a third party’s trademark or other intellectual property rights, or any claim of defamation, libel, or slander. This obligation survives the termination of these Terms of Use. TERMINATION Keen Communications, in its sole discretion, may elect to terminate this agreement at any time, and no liability shall arise from any such termination. The Terms of Use will continue to apply to your past use of the Site in the form in which it then existed at the time of the subject use. Termination of your access to and use of the Site shall not relieve you of any obligations arising or accruing prior to such termination or limit any liability that you otherwise may have to Keen Communications. ENTIRE AGREEMENT These Terms of Use (including the Privacy Policy), as modified from time to time, constitute the entire agreement between you and Keen Communications with respect to the subject matter hereof. These Terms of Use replace all prior or contemporaneous understandings or agreements, written or oral, regarding the subject matter hereof. JOINT VENTURE Nothing in these Terms of Use shall constitute or create a joint venture, partnership, or any other similar arrangement between you and Keen Communications. Neither party is authorized to act as agent or bind the other party except as expressly stated in these Terms of Use. ASSIGNABILITY These Terms of Use will be binding on and will inure to the benefit of the legal representatives, successors, and assigns of both parties. Keen Communications may assign these Terms of Use in whole or in part at any time without your consent. You may not assign these Terms of Use or delegate any of your obligations hereunder. DISCLAIMER OF WARRANTIES This Site and the content therein is provided on an “as is” basis. Keen Communications does not warrant that the service provided will be uninterrupted or error-free. Keen Communications is not responsible for the availability or content of other services that may be linked to this Site. Keen Communications makes no representations or warranties of any kind with respect to this Site, any services provided on the Site or any information or goods that are available, advertised, or sold through this Site. Use of this Site is at your own risk. All express, implied, and statutory warranties, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights, are expressly disclaimed to the fullest extent allowed by law. To the fullest extent allowed by law, Keen Communications and his representatives disclaim any liability or responsibility for the accuracy, reliability, availability, completeness, legality, or operability of the products or services provided on this Site. By using this Site, you acknowledge that Keen Communications is not responsible or liable for any harm resulting from (1) use of the Site; (2) downloading information contained on the Site; (3) omissions, mistakes, or interruptions; (4) deletion of files or e-mail; (5) e-mails sent from this Site or content downloaded from the Site, which contain, including, without limitation, defects or viruses, worms, trojan horses, or any similar contamination or destructive program; or (6) any failure of performance, whether resulting from acts of god, communication failure, theft, destruction, or unauthorized access to Keen Communications records, programs, or services. You further acknowledge that Keen Communications does not make any warranties or representations that the results obtained from use of the Site will meet your expectations or will be satisfactory in any way. The user agrees that these paragraphs apply to all content, merchandise, and services offered through the Site. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the aforementioned disclaimers, related to implied warranties, may not apply to you. LIMITATION ON LIABILITY To the fullest extent allowed by law, Keen Communications is not liable for any loss or damages whatsoever that result from use of the Site, including but not limited to: (1) any direct, indirect, special, consequential, punitive, or incidental damages; (2) damages for loss of use, profits, data, or other intangibles; (3) damages for unauthorized use, non-performance of Site, errors, or omissions; (4) damages related to downloading information, posting information, or sending or receiving e-mails; and (5) damages resulting from viruses, worms, trojan horses, or other contamination or destructive programs. Keen Communications’ liability shall be limited to one hundred United States dollars in any jurisdiction that does not allow the exclusion or limitation of certain warranties or liabilities. MISCELLANEOUS In most cases, when we refer to “Keen Communications” in these Terms of Use, we also mean its affiliates, agents, subsidiaries, representatives, and employees. No failure of Keen Communications to enforce any of its rights under these Terms of Use will act as a waiver of such rights. If any portion of any provision of these Terms of Use is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible and the remaining provisions of these Terms of Use shall remain in full force and effect. Headings used in these Terms of Use are for convenience only and have no legal or contractual significance. QUESTIONS OR COMMENTS Feel free to address any questions or comments regarding these Terms of Use to info@menasharidge.com. KEEN COMMUNICATIONS PRIVACY POLICY We understand that our users are concerned about how personal information is collected and used. Please be assured that we take privacy very seriously and are committed to safeguarding personal information. This notice describes our Privacy Policy, which covers the personal information that we collect at the Keen Communications Site. By visiting our Site, you accept the practices described in this Privacy Policy. What Types of Personal Information Is Collected at the Keen Communications Sites? We collect and maintain personal information entered by users on our Sites. Such information may include user preferences or suggestions, e-mail addresses, billing and shipping information, or any other information that a user may give to us. We collect such personal information when a user registers at our Site, signs up for a service, purchases products, or fills out a feedback or request form. We also collect and store the Internet Protocol (“IP”) addresses of individuals that visit our Site. An IP address provides general statistical information, such as browsing activity, areas of greatest interest on the Site, general demographic information, and other basic information that we will use for system administration. We use such information to make our Ste more interesting and useful to you. Do Keen Communications Sites Use Cookies? Cookies are packets of information that are stored by your Web browser on your computer hard drive during visits to our Site. Cookies enable us to recognize your browser and save your preferences or passwords. Cookies also allow us to track statistical information that helps us to provide improved resources and services to users. Web browsers usually accept cookies automatically. However, you can change your Web browser to prevent automatic acceptance of cookies or disable cookies. If your Web browser does not accept cookies, you will not be able to take advantage of some of the Site’s features or make purchases through the Web site. How Does Keen Communications Use My Personal Information? We use personal information to provide and enhance the services that are offered on the Site, respond to inquiries and provide personalized content. Each user's name, address, e-mail address, and other information is stored on our database. Personal information may also be used to track user activity so that we may better understand your preferences. We do not sell or rent your personal information. We may also use your personal information to contact you about promotions, products, or services that we believe may be of interest to you. If you prefer not to be contacted with this information, please send an e-mail to info@menasharidge.com. We send personal information to third party vendors that work on our behalf to provide certain services. These third party vendors do not have the right to use your personal information for any purpose beyond what is necessary to provide our services. Third party vendors are obligated to maintain the confidentiality and security of your personal information and are restricted from using such information in any way that is not expressly authorized by Keen Communications. We use non-personally identifying information to improve the design and content of our Site. We may also use this information to analyze Site usage. We will disclose information that we maintain, when required to do so by law, or where reasonably necessary to protect our rights or a third party's rights. For example, we will disclose information in response to a court order, a subpoena, a request by a law enforcement agency or to respond to claims that any content violates the right of third-parties. Although we will strive to take appropriate measures to safeguard against unauthorized disclosures of information, inadvertent disclosures may occur. We cannot assure you that the personally identifiable information that we collect will never by disclosed in a manner inconsistent with this Privacy Policy. Is My Personal Information Secure if I Link to Other Web Sites? The Keen Communications Site contains links to sites operated by third parties that are not under the control or supervision of Keen Communications. Neither Keen Communications nor its subsidiaries, employees, agents, or representatives are responsible for the privacy practices of these sites. These sites may have their own privacy policies and customer service policies, or no policies at all. We encourage you to read the privacy policies of the other sites to see how your personal information will be handled on the third party sites before providing them with your personal information. How Does Keen Communications Protect My Personal Information? Protecting your privacy and your information is a top priority. We have taken careful measures to secure your information. All personal information is stored on our Internet database. Access to personal information is limited to those individuals who are authorized to use such information for business and administrative purposes. Keen Communications uses industry-standard SSL-encryption to protect data transmissions as a means of keeping any ordering information as secure as possible. We have security technology and procedures in place to ensure that all information stored on our Internet database is secured against unauthorized access and use. There are some things that you can do to help protect the security of your information as well. For instance, never give out your Password, since this is what is used to access all of your account information. Also remember to log out of your account and close your browser window when you finish surfing the Internet, so that other people using the same computer will not have access to your information. Can I update or Change the Personal Information that Keen Communications Has Collected? Members can access, review, and edit their registration information on our site by selecting the "Your Account" link. How Does the Privacy Policy Apply to Children? We understand that young people need special safeguards and privacy protection. We realize that they may not understand all the provisions of our Privacy Policy or be able to make thoughtful decisions about the choices that are made available to our adult users. We strongly urge all parents to participate in their children's exploration of the Internet and any online services, and to teach their children about protecting their personal information while online. This site is not directed to children under the age of 13. We prohibit registration by children under the age of 13 for all portions of the site. We will not knowingly collect personally identifiable information from children under 13. Will the Keen Communications Privacy Policy Change? We may change and modify the Privacy Policy at any time. All changes become effective immediately. Notice of changes may be provided to you by posting the effective date at the top of the Privacy Policy page, by e-mail to your e-mail address or in other ways. Your continued use of the site after such modifications constitutes your acknowledgment of, and agreement to be bound by, the amended Privacy Policy. Please refer back to the Privacy Policy regularly. We invite you to contact us with any questions or comments regarding your personal information at info@menasharidge.com. Please include information in the e-mail that will help us identify your account so we can assist you with your inquiry or request. Dated: April 16, 2007


We do our best to get the books to you as quickly as possible. We verify orders and shipment information upon receipt/processing. All orders received during any business day will be packed up and out the door by the next business day. We ship book & map orders via USPS Media Mail, Parcel, or Priority.
Expedited delivery is available upon request and at a higher rate to cover the increased shipping costs. If would like to place an order to be shipped outside of the U.S., please call 1-888-604-4537.


30-Day Money-Back Guarantee Satisfaction Guarantee We strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it's described on our Web site(s). You're eligible for a refund within 30 days if you're dissatisfied with your purchase due to an error on our part or if the book doesn't arrive.

Issue 1. Incorrect Book/Not As Described/Damaged. You're eligible for a full refund of the purchase price, including original shipping costs, if your return is a result of an error on our part. To receive a refund, you must return your item within 30 days of the estimated delivery date and in the same condition you received it in.

Issue 2. Book Did Not Arrive. You're eligible for a full refund of the purchase price, including shipping costs, if your book hasn't arrived 30 days past the order date. If we have tracking information indicating the book has arrived, the return is void. In cases where the book is returned for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.


Before returning any item, you must e-mail our customer service department notifying them of your return. Simply contact our customer service department via e-mail at orders@menasharidge.com with the following information: Invoice number and/or Web Order ID Number

Please mail returns to:
Returns Department
2204 1st Avenue South
Suite 102
Birmingham, AL 35233

Please put the original packing slip in the carton and wrap the package securely. Please use UPS or Insured Parcel Post for shipment. Return shipping is calculated as equal to original shipping costs. Your refund will be processed to your credit card once we receive the book back. We recommend that you use a trackable method of shipment; if the book doesn't arrive and tracking isn't provided, the refund will be canceled.
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